Returns and Refunds Policy

Return & Refund Policy

Thanks for shopping at www.adrianjade.com

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging

Your item needs to have the receipt or proof of purchase.

Customer is responsible for ensuring that the prodcuts are safely returned back to us in a timely manner.

We do not provide free returns or collection service.

It is the customer's responsibility to ensure that the goods are safely returned back to us in a timely manner. Therefore we recommend tracked and signed service such as Fedex, UPS or DHL when sending the parcels. 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Contact us:

Please contact us on info@adrianjade.com and we will resolve your query within 21 hours. 

 

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